COVID-19 Pandemic

COVID-19 delays have largely subsided, with occasional delays in some areas. We'll update this page if things change!

  • In the unlikely circumstance that your pre-order is impacted by Covid, we'll email you and also update our pre-order updates page.
  • Some shipping carriers are occasionally subject to delays

We appreciate your patience so that we can ensure everyone's safety!

 

While the number of confirmed COVID-19 cases in Washoe County, Nevada, and in the Netherlands is comparably low, we are continually monitoring the situation, adhering to CDC/WHO guidelines, and have taken several practical steps to protect the American Duchess team and serve the common good as we continue to service your orders.


We're shipping orders as normal.

  • Our website will remain online and continue to accept orders as normal
  • Our standard delivery service is still making next day deliveries to Belgium, Germany, Luxembourg, and Netherlands.
  • Our standard delivery service is still making deliveries to other European countries in the usual window of 2-4 business days.
  • Email and telephone support will remain open and as responsive as ever!

 
We thank you for your patience and understanding during this challenging time, ask that you continue to support small businesses in our community, and follow the advice of the WHO and CDC to protect not only yourselves, family and colleagues, but more vulnerable members of your community, such as the elderly or those with underlying health conditions.

Good health and godspeed!